Questions and Answers
If you are interested in our company or products, please feel free to leave us a message and we will reply within 24 hours.
Q1 : What's the minimum order quantity of your product?
A : Generally speaking, MOQ for roll film is 300kg; MOQ for bags is 30,000pcs. But we could also do it if your quantity doesn’t reach our MOQ. As for we have our minimum volume of business per order. Therefore, it will be caused starting machine cost.
Q2 : What is the lead time?
A : For normal cases, after receiving the final artwork and deposit confirmed , it takes around 15 days for mass production .The lead time can be revised for urgent orders.
Q3 : Can samples be provided?
A : Yes, sample of similar products can be provided for free,but you need to pay sample shipping cost which will charge by express company.
For the customized sample, the real sample cost will be charged, which will be refunded to the customers once the order quantity reaches a certain quantity.
Q4 : What information is needed to get a quote for a product?
A : Product material/bag structure, thickness, sizes, artwork/design, bag style, quantity, and any other special requirements should be provided with as much detail as possible for a more accurate quotation.
Q5 : What's your product range?
A : Our factory can produce most kinds of flexible packaging, including coffee bag, pet food bag, food bag, stand up bag/pouch, zipper bag, spout bag, flat bottom bag, back seal bag/pouch, film roll, shrink sleeve and so on.
Q6 : How can I do if I want to print my own artwork/logo?
A : We need you to provide the design in AI or EPS or CDR Or PDF format.
Q7 : What are your biodegradable compostable bags made from?
A : The main material is PLA+PBAT.
Q8 : Do we need to pay the mold cost again when we reorder next time?
A : No, you just need to pay one time if the size, the artwork doesn’t change, usually the mold can be used for a long time.
Q9 : What is your biodegradable compostable bags shelf life and how to storage?
A : All biodegradable compostable bags will have 10-12 months shelf life, but all depends on the temperature and humidity of the storage place, we advise storage them in the cool and dry warehouse, seal well and avoid direct sunshine.
Q10 : What’s the order progress?
A : – a. Inquiry-provide us your requirement.
– b. Quotations-official quotation form with all clear specifications.
– c. Sample confirmation-digital sample, blank sample without printing.
– d. Production-mass production.
– e. Shipping-by sea, air or courier service. detailed picture of package will be provided.
Q11 : How do you ship the products?
A : By express. Like DHL, FedEx, EMS, etc. / By air/ By Sea
Q12 : How many colors can you print?
A : We can print up to 10 colors with different designs.
Q13 : Can we have our logo or company name printed on the packaging bags?
A : Sure, we accept OEM. Your logo can printed on the packaging bags as request.